19+ Years of Experience
Technology delivery, technical leadership, and solution architecture across global organisations.
Digital Solution Architect
Kumarjit Chakraborty
Turning Conversations into Commitments.
Digital Solution Architect with 19+ years of experience designing scalable, customer-centric architectures for global organisations. Experienced in aligning technology roadmaps with business strategy, driving cross-domain collaboration, maintaining consistency in architecture principles, modernising platforms, governing technical debt, and enabling data-driven outcomes across customer experience, personalisation, retention, analytics, and AI.
London, United Kingdom
Solution ArchitectureDigital TransformationData and AI EnablementStakeholder Alignment
Architecture that connects strategy with delivery
I am a Digital Solution Architect with more than 19 years of experience across solution design, technical delivery, application architecture, cloud platforms, data integration, and enterprise governance. I design scalable, customer-centric architectures and translate business priorities into practical technology roadmaps.
My work combines strategic alignment with hands-on technical understanding. I collaborate across data, customer, product, commercial, operational, engineering, and architecture domains to create reusable patterns, support platform modernisation, manage technical debt, and improve the consistency of enterprise solutions.
I am particularly experienced in customer-facing platforms, cloud-native services, microservices, event-driven architecture, API design, headless content platforms, modern engineering practices, data governance, analytics enablement, conversational AI, and governed generative AI solutions.
Architecture and Strategy
Aligning target architectures, technology roadmaps, architecture runways, and business priorities.
Cross-Domain Leadership
Connecting product, engineering, business, data, customer, commercial, and operational stakeholders.
Modernisation and Innovation
Supporting cloud-native platforms, modern engineering, AI enablement, reusable integration, and sustainable technical change.
Architecture and Technical Expertise
A broad architecture foundation spanning strategy, data, cloud, application design, modern engineering, and stakeholder alignment.
Architecture
Translating strategic objectives into target architectures, capability-aligned roadmaps, and practical delivery direction.
- Domain-driven design
- Capability modelling
- Technology roadmap alignment
- Architecture runways
- Target-state architecture
- TOGAF, planned for completion in December 2026
Data Platforms
Designing governed data capabilities that support consistency, interoperability, unified access, analytics, personalisation, and AI-enabled outcomes.
- Data strategy
- Data modelling
- Data governance
- Data products
- Value enablement
- Data management frameworks
Cloud and Platforms
Applying cloud platform capabilities to create scalable, supportable, and modern solution architectures.
- Google Cloud
- AWS
- Cloud-native architecture
- Serverless architecture
Modern Engineering
Embedding repeatability, deployment quality, operational visibility, and engineering discipline into solution designs.
- Infrastructure as Code
- Pulumi
- Terraform
- CI/CD
- DevOps
- Observability
Application Architecture
Designing modular, reusable application and integration architectures that support evolving customer experiences and business capabilities.
- Microservices
- Event-driven architectures
- API design
- Headless CMS
- Adobe Experience Manager
- Next.js
Stakeholder Alignment
Building alignment between technical direction, business value, delivery constraints, and long-term platform health.
- Leadership-team alignment
- Cross-functional collaboration
- Business-case justification
- Architecture governance
- Product and engineering engagement
Core Competencies
Solution Design and Architecture
Designing architectures for complex product and customer flows and contributing solution direction across wider organisational initiatives. The approach balances functional needs, non-functional requirements, enterprise principles, delivery feasibility, and future extensibility.
Strategic Alignment
Translating objectives such as customer value, retention, lifetime value, service quality, and personalisation into technology roadmaps and architecture runways.
Cross-Domain Governance
Supporting consistency across customer, product, commercial, data, and operational domains through reusable patterns, enterprise standards, architecture reviews, and clear design decisions.
Technical Debt and Modernisation
Balancing immediate delivery requirements with long-term platform health, modernisation priorities, business continuity, and the remediation of broader technical debt.
Stakeholder Influence
Engaging leadership teams, executives, product owners, business stakeholders, architects, and engineers to build alignment around enterprise standards, architecture decisions, and data-driven outcomes.
Data Integration
Designing ETL pipelines and event-driven architectures to consolidate information from multiple CRM platforms into BigQuery, enabling unified data access and real-time analytics. Designing data management frameworks to improve consistency, governance, and interoperability across enterprise systems.
Data and AI Enablement
Designing architectures that support analytics, personalisation, and AI or machine-learning use cases at scale. Experience includes conversational AI, generative AI, chatbots, and voicebots for contact-centre environments, using large language models and natural-language processing to improve customer interactions.
Defining secure and governed generative AI architectures using SaaS platforms, with guardrails and grounding rules designed to support compliance and alignment across legal, business, and operational stakeholders.
Risk and Compliance
Addressing non-functional requirements including security, scalability, cost, supportability, and resilience in alignment with enterprise policies and solution objectives.
Professional Experience
British Telecom
Digital Solution Architect, Business Service Tribe
– Present
Key projects
Customer Experience Management
Architecture contribution supporting chat and voice migration within a customer experience and contact-centre transformation.
Business Order Tracking
Architecture for strategic and legacy order-tracking capabilities supporting customer visibility and service journeys.
Digital First Help Widget
Designed a reusable digital help capability for service journeys that was also adopted within sales journeys.
Business Help and Support Portal
Led end-to-end architecture for a headless Help and Support portal using Adobe Experience Manager and Next.js, with reusable content models, real-time updates, and seamless customer journeys.
Cognizant Worldwide Ltd.
Solutions Architect
–
Key projects
CI/CD and DevOps
Architected enterprise-wide CI/CD pipelines using Bitbucket, reducing deployment risk and aligning delivery practices with organisational DevOps standards.
Enterprise Integration
Designed scalable integration solutions for a global ERP product, supporting consistency across customer, product, and operational data domains.
Application Modernisation
Led the modernisation roadmap from Angular 2 to Angular 7, balancing business continuity, product delivery, and technical debt reduction.
Architecture Governance
Established architecture review boards to govern reusable patterns and improve standards compliance across teams.
LearningMate Solutions
Technical Lead
–
Interra Information Technologies
Lead Developer
–
Selected Projects and Architecture Initiatives
Business Help and Support Portal
Context. A customer-facing Help and Support experience requiring reusable content, timely updates, and consistent customer journeys.
Architecture contribution. Led end-to-end architecture using Adobe Experience Manager Headless and Next.js.
- Headless content architecture
- Reusable content models
- Next.js customer experience
- Real-time content updates
- Seamless customer journeys
- Enterprise architecture alignment
Outcome. The work received a Stakeholder Recognition Award and contributed to improved self-service and customer satisfaction.
Customer Experience Management
Context. Migration of chat and voice capabilities within a wider customer experience and contact-centre transformation.
Architecture contribution. Supported scalable and modular contact-channel architecture, including pluggable customer-interaction flows.
- Chat and voice migration
- Contact-channel integration
- Modular customer flows
- Customer experience architecture
- Cross-domain stakeholder alignment
Digital First Help Widget
Context. A need for embedded digital assistance across customer journeys.
Architecture contribution. Architected a Digital Help Widget for service journeys, with an approach reusable across additional business contexts.
- Reusable digital component
- Service-journey integration
- Cross-context adoption
- Intelligent customer assistance
- Data and AI insights
Outcome. The capability was adopted within sales as well as service.
Business Order Tracking
Context. Customer order visibility spanning strategic and legacy capabilities.
Architecture contribution. Designed architecture for strategic and legacy order-tracking journeys while considering customer experience, integration, and modernisation needs.
- Strategic and legacy coexistence
- Customer-facing tracking
- Integration architecture
- Migration-aware design
- Customer journey alignment
Featured Product
A personal build that applies architecture, AI, and product thinking outside enterprise delivery.
Plantulus
Professor Calculus for plants — AI-powered plant disease detection
A web application that analyses plant leaf images to identify likely diseases, returns confidence scores, and generates practical treatment guidance. Built end-to-end as a personal product exploring computer vision and generative AI.
- Upload or capture a leaf image for analysis
- Machine-learning disease identification with confidence scores
- AI-generated organic and chemical remedy guidance
- Responsive experience for mobile and desktop
- Computer vision
- Generative AI remedies
Certifications and Professional Development
TOGAF
PlannedTarget completion: December 2026
ServiceNow Certified System Administrator
CompletedAugust 2026
AI Solution Architect
CompletedeLVTR UK
May 2026
AutoML
CompletedDataRobot University
2021/22
Google Certified Associate Cloud Engineer
CompletedMarch 2021
Community Experience
Pro bonoMay 2020 to October 2020
Training Video Application for Persons With Spinal Cord Injury
Roles: Solution Architect and Team Lead
Contributed pro bono to a training-video application designed to help people with spinal cord injuries learn how to use different types of wheelchairs and share achievements through social media. Led the product's design, architecture, and development.
Education
Master of Computer Application
West Bengal University of Technology
Kolkata, India · June 2004 to June 2007
Personal brand
The Architect Behind the Designs
The professional photograph represents identity. This poster represents working style and professional personality.
Turning Conversations into Commitments.
- Architecture Leader
- Technology Strategist
- Problem Solver
- People Connector
Architecture personality poster
Poster highlight cards
Turning Conversations into Commitments
Converting stakeholder discussions into decisions, ownership, actions, and outcomes.
Architecture That Enables Business
Using architecture, governance, and delivery alignment to support business goals.
Connecting Business and Technology
Bridging customer, product, data, operational, and engineering domains.
Clarity Through Structure
Using standards, patterns, governance, and architecture principles to simplify complexity.
Continuous Learning
Combining architecture, cloud, AI, engineering practices, and leadership growth.
Architecture Principles
Align Architecture with Business Strategy
Translate customer, product, operational, and commercial objectives into practical technical roadmaps and architecture runways.
Reuse Before Reinvention
Use reusable patterns, standards, content models, APIs, and platform capabilities to improve consistency and reduce unnecessary duplication.
Modernise Responsibly
Balance immediate delivery and business continuity with long-term platform health, technical debt reduction, and sustainable target architecture.
Design for Data-Driven Outcomes
Create governed data and integration foundations that support unified access, real-time analytics, personalisation, and AI-enabled experiences.
Collaborate Across Domains
Bring together product, business, engineering, data, customer, commercial, operations, and enterprise architecture stakeholders to make clear and durable decisions.
Address Quality Attributes by Design
Treat security, scalability, cost, resilience, supportability, privacy, and compliance as core architectural concerns rather than late-stage checks.
Let's turn the next conversation into a meaningful outcome.
Connect to discuss solution architecture, digital transformation, customer experience, data and AI enablement, integration strategy, modern engineering, or architecture governance.
- London, United Kingdom
- +44 7405 180280
- Email Kumarjit